Privacy Policy

SHEP NGO Pakistan — Privacy Policy

At the Society for Human Rights & Environment Protection (SHEP), we are fully committed to protecting your personal information and maintaining the highest standards of privacy and data security.

We do not sell, trade, or share any personal data with other individuals or organizations for marketing or commercial purposes. Your information is used solely to support our humanitarian, social welfare, and environmental protection activities.

This Privacy Policy explains why we collect your personal data, how we use it, under what circumstances it may be shared, and what rights you have regarding your personal information. Our goal is to be transparent and accountable, ensuring that you clearly understand how we handle your data and how you can exercise your privacy rights.

For your convenience, this Privacy Policy is organized into the following sections:

• Who We Are
• Your Rights Over Your Personal Data
• Privacy Statement for Our Supporters
• Privacy Statement for Our Beneficiaries
• Use of Cookies
• Social Media Usage
• Data Retention: How Long We Keep Personal Data
• Changes to This Privacy Policy
• How to Make a Complaint

If you have any questions about this Privacy Policy or the information we hold about you, please contact our Data Protection Team at:

Telephone: 021 33405913

Email: shep.ngo@gmail.com

Postal Address: Office #: 2, 3^rd Floor, Batool Arcade University Road Block-13B Gulshan-e-Iqbal, Karachi.

Who We are

We are an independent humanitarian and development organization dedicated to serving humanity with integrity. Our mission also focuses on protecting the environment and addressing the challenges of climate change through awareness, community action, and sustainable development initiatives.

Your Rights Over Your Personal Data

Right to Withdraw Consent:

If we request your consent to use your personal data, you have the full right to withdraw that consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.

We ensure that all our communication and outreach materials provide clear and simple options for you to withdraw your consent whenever you choose. For instance, every marketing or awareness email sent by SHEP NGO includes an “Unsubscribe” link or equivalent option at the end, allowing you to easily opt out of future communications.

At SHEP, we respect your privacy and uphold your rights in accordance with global data protection and transparency standards.

If you want to stop the processing of your personal data for any marketing purpose (including post), please contact our supporter relations team:

Telephone: 021 33405913

Email: shep.ngo@gmail.com

Postal Address: Office #: 2, 3^rd Floor, Batool Arcade University Road Block-13B Gulshan-e-Iqbal, Karachi.

Your Rights Over Your Personal Data

Right of Access (Subject Access):

You have the right to know what personal data we hold about you and to request a copy of that information at any time.

Right to Object and/or Restrict Processing:

You have the right to understand why your personal data is being collected and used, and to request that its processing be limited or stopped where appropriate.

Right to Data Portability:

You have the right to request that a copy of your personal data held by us be securely transferred to another organization, where technically feasible.

Right to Erasure (Right to Be Forgotten):

You have the right to request the deletion of your personal data from our records when it is no longer necessary for the purpose for which it was collected.

Right to Rectification:

If you believe that any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated.

If you wish to exercise any of these rights or seek further information, please contact our Data Protection Team. You can expect a confidential, transparent, and professional response in accordance with recognized data protection principles.

Telephone: 021 33405913

Email: shep.ngo@gmail.com

Postal Address: Office #: 2, 3^rd Floor, Batool Arcade University Road Block-13B Gulshan-e-Iqbal, Karachi.

Privacy Statement for Our Supporters

At the Society for Human Rights & Environment Protection (SHEP NGO Pakistan), we value the trust of our supporters, donors, and partners. We are committed to being transparent about when and why we collect your personal data, and how we use it to further our humanitarian, social welfare, and environmental protection goals.

When Do We Collect Your Personal Data?

We may collect your personal data in the following circumstances:

• When you donate or financial contribution to our organization.
• When you sign up to participate in our campaigns or community initiatives.
• When you register for or attend one of our events, seminars, or awareness programs.
• When you contact us via email, telephone, letter, or through our official website.
• When you visit or use our website (see “Use of Cookies” section).
• When you interact with SHEP through our official social media platforms.

Why Do We Collect and Use Your Personal Data?

We collect and use your personal data to:

• Process your donations, acknowledgments, and related documentation.
• Keep you informed about our ongoing activities, environmental projects, and humanitarian programs.
• Respond to your queries, feedback, and requests related to our work.
• Confirm your participation in events or registration in awareness drives.
• Personalize your experience and ensure that the information we share is relevant to your interests and engagement with SHEP.
• Evaluate and improve our outreach and community services — for example, by sending you optional surveys or feedback forms (only with your consent).

Please note:

• We will only send you informational or promotional materials via email, phone, or SMS if you have provided your explicit consent. You may withdraw this consent at any time (see “Your Rights Over Your Personal Data” section).
• We will not send you materials by post if you have requested us not to.

When Do We Collect Personal Data from Other Sources?

We may obtain information from other sources in the following situations:

• When you choose to support SHEP through third-party fundraising platforms, such as GoFundMe or Facebook Giving.
• When necessary, we may use publicly available sources to ensure your contact details and communication preferences are accurate — for example, national postal databases or donor preference systems.
• In cases of significant donations or partnerships, we may conduct background checks using public information and third-party due diligence services, strictly in accordance with our ethical and compliance policies.
• For major fundraising and partnership research, we may review publicly available information such as national or local press, charity commission reports, or verified social media profiles (e.g., Facebook, LinkedIn). We only use such data if it has been deliberately made public by the individual or organization concerned.

At SHEP NGO Pakistan, we are deeply committed to handling your personal information with integrity, transparency, and respect, in line with our core values of human rights protection, environmental sustainability, and community welfare.

When Do We Share Personal Data with Other Organizations?

We only share your personal data when it is necessary, lawful, and aligned with our mission as a non-profit organization. Your privacy and trust are of the utmost importance to us.

We may share personal data in the following situations:

• Tax and Regulatory Compliance:
  If we receive gift aid or tax-deductible donations, we may be required to share limited personal data with the Federal Board of Revenue (FBR) or other relevant authorities to process tax rebates.
• Legal Obligations:
  We may share your personal data with law enforcement agencies or relevant authorities if required by a valid legal instruction or court order.
• Event Participation:
  If you register for one of our events, seminars, or awareness programs, your personal data may be shared with event organizers for health, safety, and coordination purposes.
• Payment Processing:
  When you donate or payment by debit or credit card, your personal data is processed by a trusted payment partner. Some data may be securely stored outside Pakistan (including in the USA).
  We only use PCI DSS-certified payment processors that meet recognized international security and data protection standards.
• Marketing and Communication:
  If you have consented to receive updates or newsletters, your personal data may be shared with authorized marketing platforms (such as Mailchimp) to help us prepare and send communications on our behalf.
• Due Diligence for Significant Donations:
  For major donations or partnerships, we may conduct background checks using reputable third-party due diligence services, in line with our ethical and compliance policies, to protect our charitable integrity.
• Third-Party Service Providers:
  We work with a limited number of trusted third parties who may store or process personal data on our behalf — such as cloud storage, website hosting, or software providers. All such partners are bound by strict confidentiality and data protection agreements.
• Data Accuracy and Maintenance:

Where required by law, we may share personal data with data verification or cleaning services to ensure that our records remain accurate and up to date.

We only share personal data when a legal basis exists, and in all such cases, we ensure a written contract or formal data protection agreement is in place. These agreements clearly prohibit the use of personal data for the third party’s own marketing purposes and require them to maintain appropriate security measures to protect your information.

Our Legal Basis for Collecting and Using Personal Data

We process personal data under one or more of the following legal grounds:

• Consent:
  We will only send you emails, SMS messages, or make telephone calls when you have provided your explicit consent. You may withdraw your consent at any time (see “Your Rights Over Your Personal Data” section).
• Contractual Necessity:

Processing may be required to fulfill an agreement with you — for example, processing a donation, event registration, or issuing a confirmation receipt.

• Legal Obligation:

We may process or disclose personal data where required by applicable laws — for example, to comply with a valid request from a regulatory or law enforcement agency.

• Legitimate Interests:

We may process your data when it is necessary for our legitimate organizational interests — for instance, to send postal updates or information about our activities, unless you choose to opt out.

We will only rely on this basis where your rights and freedoms do not override our legitimate interests.

Use of Cookies

Like most websites, the Society for Human Rights & Environment Protection (SHEP NGO Pakistan) uses cookies to enhance your browsing experience.

Cookies are small text files that are stored on your device when you visit a website. Most internet browsers accept cookies automatically by default.

We use cookies to ensure that you have a smooth, secure, and efficient experience when accessing our website and online services. For example, cookies help us:

• Facilitate and improve the online donation process.
• Analyse website traffic and usage patterns to understand how visitors interact with our site.
• Customize our website’s content, layout, and functionality to make it more relevant and user-friendly.

By continuing to use our website, you consent to the use of cookies in accordance with this policy.
If you prefer not to accept cookies, you may adjust your browser settings to block or delete cookies. Please note that doing so may limit certain features of our website and affect your overall browsing experience.

We may use several types of cookies on our website, including:

• Essential Cookies – required for the website to function properly (e.g., donation forms, navigation).
• Performance Cookies – used to collect anonymous data on how visitors use our website.
• Functionality Cookies – allow us to remember your preferences and improve usability.
• Analytics and Third-Party Cookies – used for statistical analysis or social media integration (where applicable).

Types of Cookies We Use:

Session Cookies:

We use session cookies to keep track of your online donations and activity within the donation cart. These cookies are temporary and are deleted once you close your browser. We do not store any credit card or payment details in the cookies we create. Please note that cookies must be enabled in your browser in order to make online donations through our website.

Google Analytics:

We may use Google Analytics cookies to collect anonymous statistical information about how visitors use our website. This data helps us improve your experience — for example, by identifying and resolving technical issues, and by providing more relevant and useful content.

YouTube:
Our website may include embedded videos from YouTube. YouTube may set its own cookies to gather anonymous usage information such as viewing preferences or video interactions. This helps us enhance user experience and ensure that multimedia content functions smoothly.

Advertising Cookies:

From time to time, we may display our advertisements on third-party websites. Cookies help us and our advertising partners understand which advertisements you have viewed or interacted with, allowing us to measure their effectiveness. Each advertiser may use their own tracking cookies in accordance with their respective privacy policies.

Social Media Usage

We may use your email address and phone number to match your profile on Facebook or other social media platforms, allowing us to display relevant content or updates related to our work while you use these services. This is done only if you have opted in to receive marketing communications (such as emails or phone calls) from us. Your personal data is securely encrypted during this process to protect your privacy.

In addition, we may use your email address or phone number to create a list on Facebook or other social media platforms in order to identify other users who may be interested in our mission and activities. These platforms may then display our content to such audiences. No personal data we hold about you is retained or stored by these third-party platforms as part of this process.

You can stop this use of your data in two ways:

• By updating your communication preferences on our website and opting out of the relevant channels; or
• By changing your ad preferences directly on the social media platform, itself.

Please note that updating your preferences with SHEP NGO does not guarantee that you will never see our content on social media, as these platforms may still display content to you based on their own algorithms and criteria, independently of any data shared by SHEP NGO.

How Long We Keep Personal Data

At SHEP NGO Pakistan, we retain personal data in accordance with our Data Retention Policy. The length of time we keep your personal data depends on the specific purpose for which it was collected, as well as our legal, regulatory, and contractual obligations. Once the retention period has expired, or the data is no longer required for the purpose it was collected, it will be securely deleted or anonymized in line with our data protection standards.

For more detailed information about our Data Retention Policy, including the specific timeframes for data storage, please contact our Data Protection Team.

Telephone: 021 33405913

Email: shep.ngo@gmail.com

Postal Address: Office #: 2, 3^rd Floor, Batool Arcade University Road Block-13B Gulshan-e-Iqbal, Karachi.

Changes to Our Privacy Statement

We review our Privacy Statement regularly to ensure it remains accurate, transparent, and compliant with applicable data protection laws. Any updates or revisions will be published on this web page.

If we make any significant or material changes, we will display a prominent notice on our website to inform you of these updates.

This Privacy Statement was last updated on 3rd November 2025.

How to Make a Complaint

If you have any concerns about how we have handled your personal data, or if you believe your privacy rights have been violated, we want to hear from you.

To raise a concern or submit a complaint, please contact our Data Protection Lead at SHEP NGO Pakistan. We take all privacy-related complaints seriously and will respond promptly, ensuring a confidential, fair, and transparent resolution process.

Telephone: 021 33405913

Email: shep.ngo@gmail.com

Postal Address: Office #: 2, 3^rd Floor, Batool Arcade University Road Block-13B Gulshan-e-Iqbal, Karachi.